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Survey: Clinicians’ Satisfaction With Electronic Health Records Has Declined Since 2010

Almost 40% wouldn’t recommend their EHR to a colleague (Mar. 5)

New survey results indicate that satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators. Overall, user satisfaction fell 12% from 2010 to 2012. Users who were “very dissatisfied” increased 10% during the same period.

The American College of Physicians (ACP) reported the findings at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, held in New Orleans, Louisiana.

“Dissatisfaction is increasing regardless of practice type or EHR system,” said Michael S. Barr, MD, MBA, FACP. “These findings highlight the need for the Meaningful Use program and EHR manufacturers to focus on improving EHR features and usability to help reduce inefficient work flows [and to] improve error rates and patient care, and for practices to recognize the importance of ongoing training at all stages of EHR adoption.”

The findings are from 4,279 responses to multiple surveys developed and analyzed between March 2010 and December 2012. Of the clinicians who responded to the surveys, 71% were in practices of 10 physicians or less, and 82% of respondents intended to participate in Meaningful Use incentive programs — up from 65% in 2010.

Additional key findings from the surveys include:

  • The percentage of clinicians who would not recommend their EHR to a colleague increased from 24% in 2010 to 39% in 2012.
  • Clinicians who were “very satisfied” with the ability of their EHR to improve care dropped by 6% compared with 2010, while those who were “very dissatisfied” increased by 10%. (Surgical specialists were the least satisfied group. Primary care physicians were more satisfied than medical subspecialists.)
  • Thirty-four percent of users were “very dissatisfied” with the ability of their EHR to decrease workload — an increase from 19% in 2010.
  • Survey responses also indicated that it is becoming more difficult to return to pre-EHR implementation productivity. In 2012, 32% of the responders had not returned to normal productivity compared with 20% in 2010.
  • Dissatisfaction with ease of use increased from 23% in 2010 to 37% in 2012, while satisfaction with ease of use dropped from 61% to 48%.

Source: American College of Physicians; March 5, 2013.

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